Thank you for using Propertier. We are dedicated to providing high-quality services and ensuring customer satisfaction. This Refund Policy specifies the terms under which you may be eligible for a refund and outlines the process for requesting and processing refunds. Our goal is to be fair and transparent while protecting both our users and our platform from misuse.

2.1. Property Listings

Listing Fees: Fees paid for listing properties are eligible for a refund only if the property was not successfully listed or there was a significant error on our part. Requests for refunds after the property has been listed or after modifications have been made are not eligible.

Refund Requests: Refund requests must be submitted within 15 days from the date of payment. Requests made after this period will not be processed.

2.2. Service Requests

Service Fees: Fees paid for services are eligible for a refund if:

• The service was not provided within the agreed timeframe.
• There was a significant issue with the service as documented.

Completion of Service: If the service has commenced or been completed, no refunds will be issued.

Refund Requests: Requests must be submitted within 15 days of payment. Documentation proving non-performance or issues must be provided. (Provide strong evidence for late requests; otherwise, immediate requests are mandatory.)

3.1. How to Submit a Refund Request

Request Submission: To request a refund, email our support team at support@propertier.com.pk or use the “Support” button on our website or app. Include the following information:

• Transaction Details: Order number, transaction date, and amount paid.
• Reason for Refund: Detailed explanation of why you are requesting a refund.
• Supporting Documentation: Attach relevant documents such as transaction receipts, screenshots of issues, or communication records.

3.2. Review and Processing

Initial Review: Upon receipt, we will acknowledge your refund request within 3 business days. The request will undergo a detailed review process, which may involve additional communication with you or third parties.

Processing Time: If approved, refunds will be processed within 10 business days. Refunds will be credited to the original payment method. Delays may occur due to banking or payment processor processing times.

4.1. Partial Refunds

Eligibility: Partial refunds may be granted if a portion of the service was unsatisfactory. The amount of the partial refund will be determined based on the extent of the issue and the portion of the service or listing affected.

4.2. Non-Refundable Items

Service Fees: Fees for services that have been completed or commenced are non-refundable.

Administrative Fees: Any administrative or processing fees associated with your transaction are non-refundable.

Premium Features: Fees paid for premium features or enhancements are non-refundable once used.

5.1. Required Documentation

Proof of Issue: You must provide adequate evidence of the issue or problem that justifies a refund request. This includes but is not limited to screenshots, service reports, or correspondence.

Verification: All refund requests are subject to verification. We may require additional documentation or clarification to process your request.

5.2. Fraud Prevention

Fraudulent Requests: Refund requests that appear fraudulent or abusive will be denied. We reserve the right to take legal action if necessary to protect our platform and users from fraudulent activities.

Exceptional Cases: In rare cases, exceptions to this policy may be made at our discretion. Such exceptions will be considered based on the specific circumstances and supporting evidence provided.

For any questions or to request a refund, please contact our support team at: support@propertier.com.pk

We may update this Refund Policy periodically to reflect changes in our practices or legal requirements. Updated policies will be posted on this page with an effective date. We recommend reviewing this policy regularly to stay informed about our refund practices.

By using our website and app, you acknowledge that you have read, understood, and agreed to the terms of this Refund Policy.